Remember how I said I didn't know anything about their customer service?
A bunch of people didn't get their May bags yet, even though they got tracking numbers two weeks ago. The tracking numbers are invalid. They're not getting help via email, and there's no customer service number to call. On Facebook they say they are "experiencing a high number of emails" and to be patient, but really, over a week's response time when they have already charged people for the bag is not cool. They should stop expanding if they can't handle the business they already have.
Anyway, I wanted to update you on that. I'm not canceling my account or anything, but I think that's pretty shameful behavior on their part. I hope they sort it all out.