Showing posts with label good customer service. Show all posts
Showing posts with label good customer service. Show all posts

Friday, December 7, 2012

Just want to use this space to give a shout-out to ModCloth's awesome customer service

My first time ordering from ModCloth was last month during their Black Friday sale. My order got a bit messed up, which is fine, it happens. It originally got lost, but I got some help from a really fucking good customer service agent, and when they figured out what happened, they overnighted everything. Nice. And then (womp womp) the dress they sent was the wrong size. I called yesterday to exchange it for the right one, and this morning the new one appeared. Fast! And they sent a couple of headbands along with the dress as a free gift. I'm impressed. Things inevitably get messed up when you shop online, but it's great when they fix them quickly and efficiently.

This is the dress I bought, by the way (it's really cute and comes in a bunch of other colors and patterns):
Coach Tour Dress
Disclosure: This post contains affiliate links.


Related Posts Plugin for WordPress, Blogger...