Friday, March 13, 2015

Birchbox update

In my post about my frustration with the samples Birchbox is sending me, Rebecca from Hello Pretty Bird commented that I might consider contacting customer service and seeing if they could make any suggestions. I put off doing that until I saw that they are sending me two moisturizers in this month's box. Two fucking lotions in in the same box. COME ON. So I sent off an email (politely) expressing my disappointment with the last few months and my impression that the things I'm getting don't seem to match the settings in my profile. I got an interesting response. The customer service agent enrolled me in their beta program, which I've heard about before, that allows you to select categories from which they will only send you 4 products each year. They're divided into body, hair, makeup, nails, and skincare. She suggested adjusting just 3-5 categories so that there would still be enough options for them to choose from. So I went ahead and selected lotion, sun protection, moisturizer, and self tanner as things I'm not interested in. The makeup categories are just "eyes," "lips," "cheeks", etc., so I can't really do anything about the fact that they only send me black eyeliner and sheer lip products. I do want eye and lip products, just not boring ones.

I'll see if this makes any difference in what I receive, though I only have 3 months left in my prepaid subscription, so if the year starts now rather than at the beginning of 2015, it might not have much effect. I will report back!

Has anyone else used this beta thing? Any results?


  1. I hope it works out for you! I wish there was a way to customize for makeup in un-boring colors too. Once in a while I get a bright lip color sample, so that sort of makes up for it.

  2. Very helpful thank you! I can't abide by getting a box that risks having at least one product I absolutely won't use.


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